COVID 19:
Refund as per Hotel & Vendor guidelines, Any amount paid as advance or total will be adjusted in any future trip.
About safety and hygiene:– The Hotel and the entire stay is deep cleaned before every check-in and post every check-out- There are antibacterial hand sanitizers available throughout the property- Social distancing is maintained- The Hotels has increased the frequency of cleaning public areas (including the lobby, doorknobs, common washrooms, etc.)- Daily temperature monitoring of the staff.- Hand gloves being used when carrying out cleaning work and when handling waste
Cancellation Policy:
If You Cancel Your Holiday :
You or any member of your party may cancel their travel arrangements at any time. Written notification or an email to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:
Cancellation charges per person
- If cancellations are made 30 days before the start date of the trip, 25% of the total tour cost will be charged as cancellation fees.
- If cancellations are made 14-30 days before the start date of the trip, 50% of the total tour cost will be charged as cancellation fees.
- If cancellations are made within 0-14 days before the start date of the trip, 100% of the total tour cost will be charged as cancellation fees.
- In case of unforeseen weather conditions or government restrictions, certain trips or activities may get cancelled. In such cases, the operator will try their best to provide an alternate feasible. However, a cash refund will not be applicable for the same.
If We Change or Cancel Your Holiday :
We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather, Terror Acts, Unstable Govt. etc):
- We shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
- If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
- In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
If you want to change your holiday plan
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
If you have a complaint
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavour to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.
Our liability
In case any promised travel arrangements are not provided by Before Holiday’s employees or agents as promised, we will compensate you up to the limit of the cost of such arrangements.
Before Holiday does not accept any responsibility for third-party services or service providers like hotels, transport etc. For example, transporters are responsible for travel delays while hotels are responsible for inefficient service or lack of hospitality.
Before Holiday is only a tour operator. At no time shall Before Holiday be held responsible for your acts of misdemeanour/omission and your personal affairs. For example, Before Holiday shall not be held responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.
Holiday Insurance
You are requested to purchase your own travel or holiday insurance. Before Holiday shall not be held responsible for this service. However, you can also purchase the same from Before Holiday.
Exactness Not Guaranteed
Before Holiday cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on our website have been provided by the respective hotels. Hence, Before Holiday does not guarantee the visual appeal of your room. Before Holiday wants you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.
General Notes
Before Holiday will inform you of any change in prices and only after your confirmation, we will proceed with the booking. There will be no reduction in cost for any unutilised service.
Surcharges may be applicable over and above the package cost for the requested period. Before Holiday will inform you of such costs at the time of booking or before confirmation.
You need to make an advance payment at the time of confirming the tour and make the balance payment 35 days prior to the departure of the tour.
Forfeiture of deposit
Before Holiday reserves the right to forfeit the non-refundable, interest-free deposit paid by you in the following situations: a) If you cancel the booking b) If you fail to adhere to the payment schedule c) If you are unable to get the visa of any country d) If you are unable to travel because of sickness, on medical grounds or any other reason. The scale of cancellation charges mentioned under ‘Cancellation Policy’ shall be applicable and binding.
Important
These are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employee of our company or any agent has the authority to amend, modify or change these conditions, and you are advised to rely on the term “as is”. Before Holiday reserves the right to change or modify these ‘Terms and Conditions’ at any time without notice.
App Terms & Conditions
By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Before Holiday.
Before Holiday is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.
The Before Holiday Flights + Hotels Booking app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Before Holiday Flights + Hotels Booking app won’t work properly or at all.
The app does use third party services that declare their own Terms and Conditions.
Link to Terms and Conditions of third party service providers used by the app
You should be aware that there are certain things that Before Holiday will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Before Holiday cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, Before Holiday cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Before Holiday cannot accept responsibility.
With respect to Before Holiday’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Before Holiday accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Before Holiday does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
Changes to This Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of 2021-06-05
Contact Us
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at hello@b4holiday.com.