Refund and Cancellation Policy for Before Holiday Online Travel Agency
1. Booking Cancellation:
- Clients may request the cancellation of their travel bookings made through Before Holiday, subject to the terms outlined below.
2. Cancellation Fees:
- Cancellation fees may apply and vary depending on the specific travel package, supplier, and time of cancellation.
- Clients are responsible for all applicable cancellation fees, which will be deducted from the refund amount.
3. Refund Eligibility:
- Refund eligibility depends on the policies of the travel suppliers and service providers involved in the booking.
- Before Holiday will make every effort to facilitate refunds in accordance with the supplier’s terms and conditions.
4. Requesting Cancellation:
- Clients must contact Before Holiday promptly to request cancellations.
- Cancellation requests must be made in writing via email or through the Before Holiday online portal, providing all necessary booking details.
5. Refund Processing Time:
- Refunds will be processed as quickly as possible, but processing times may vary depending on the supplier and payment method.
- Clients are encouraged to inquire about the expected refund timeline when requesting cancellation.
6. Non-Refundable Bookings:
- Some bookings may be non-refundable or subject to stricter cancellation policies. Clients will be informed of such conditions before confirming their booking.
7. Force Majeure Events:
- In the event of unforeseen circumstances, including but not limited to natural disasters, acts of terrorism, or government actions, that result in the cancellation of travel services, clients may be entitled to refunds in accordance with the supplier’s policies and applicable laws.
8. Travel Insurance:
- Clients are strongly encouraged to consider purchasing travel insurance to protect against unexpected cancellations or disruptions.
9. Refund Disputes:
- Clients who believe they are entitled to a refund not provided by the supplier should contact Before Holiday’s customer service for assistance.
- Before Holiday will work to mediate disputes but is not liable for refunds beyond what is stipulated by the supplier’s policies.
10. Changes to Bookings:
– Clients may be able to make changes to their bookings, subject to availability and any applicable change fees. Before Holiday will assist in making such changes.
11. No-Show Policy:
– Clients who do not show up for their booked travel arrangements without prior notice may forfeit the right to a refund.
12. Governing Law:
– Any disputes related to cancellations and refunds will be governed by the laws of India, and the parties agree to submit to the exclusive jurisdiction of the courts in Delhi.
Clients are advised to carefully review the cancellation and refund policies associated with their specific travel package or booking. These policies may vary depending on the suppliers and services involved. Before Holiday will make every effort to facilitate cancellations and refunds in accordance with these terms and the supplier’s policies.